The maximum period in which you can claim a refund is within 28 days of the tickets expiry date.

Tickets can only be refunded at the point of issue. If your ticket was ordered from the website, please visit My Account and select ‘Apply for a Refund of y...

No longer need to travel? Want to cancel your ticket? We can arrange for a refund to be processed back to the card you used to make your purchase. First of...

What is a change of journey? A change of journey is when you want to change the date/time of travel. What ticket types allow for a change of journey? ...

Your Season Tickets can be refunded if you have the following amount of days remaining - Annual - at least 12 weeks remaining One month or more - at leas...

If you forget your Season Ticket you can recover the cost of additional tickets purchased for travel up to twice a year.  You are entitled to the following...